Refund policy
Cancellation
We accept order cancellation requests before an order has been shipped.
If you wish to cancel your order, please contact us as soon as possible at laizengming@gmail.com.
If your cancellation request is accepted before the order is shipped, you will receive a full refund to your original payment method.
Once an order has been shipped, we are unable to cancel the order. In this case, you may request a return in accordance with our return policy below.
Returns
We accept returns within 14 days of delivery for eligible products.
To be eligible for a return, the item must:
Be unused and in the same condition in which you received it
Remain in its original packaging
Include the original receipt or other valid proof of purchase
Before sending any return, please contact our customer service team at laizengming@gmail.com to receive return instructions and the correct return address.
Please do not send a return to an address without first contacting us.
Return Shipping Costs
If a return is requested due to a reason unrelated to an error or defect on our part, the customer is responsible for the return shipping costs.
The return shipping cost will depend on the shipping carrier and service selected by the customer.
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, Maple TCG will cover the reasonable return shipping costs.
Maple TCG does not charge restocking fees for eligible returns.
Non-Returnable Items
Custom-made, personalized, or specially ordered products may not be eligible for return or refund.
Pre-order products may be subject to additional cancellation or return terms stated on the applicable product page.
Refunds
Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.
After the inspection, we will send you an email confirming that we have received your return and informing you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Late or Missing Refunds
If you have been approved for a refund but have not received it yet, please:
Check your bank account or payment account again.
Contact your credit card company or payment provider, as it may take some time for the refund to be officially posted.
Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
laizengming@gmail.com